Enhancing customer service 

Test printing in a Stora Enso research centre.

Stora Enso is building up a new type of support and expertise function to be located in Mönchengladbach, Germany. Stora Enso PrintNet strengthens the technical customer service (TCS) and develops a new service interface towards paper and print buyers.

The PrintNet concept is a company-wide process to strengthen the utilisation of Stora Enso’s technical expertise in marketing and sales. Besides, TCS PrintNet will offer consulting and extended troubleshooting services for Stora Enso customers in Europe and its mills globally.

Stora Enso will select some of its top talents on printing technology to PrintNet and also call in experts from outside the company. The recruiting and partnership process takes place during the autumn of 2008, and PrintNet will be fully operational during early 2009.

“The team members need to have broad expertise in the printing and technical marketing support field, and also show strong team and interaction skills,” says Kirsi Lehtola, SVP HR, Stora Enso Magazine Paper and Newsprint & Book Paper.

Mönchengladbach R&D Centre is located close to the customers and suppliers for the printing industry cluster in Western Europe.

“Troubleshooting support in runnability or printability can be implemented fast and directly at the customers’ premises,” says Dr Hans-Helmut Jühe, Head of Mönchengladbach R&D Centre.

   

Text: Sami Munter