Customers 

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Customers are increasingly considering the sustainability performance of suppliers and their supply chain when they make their purchasing decisions.

Stora Enso´s objective is to offer competitive products that meet customers´ requirements also in this respect. Looking after the environmental aspects of sustainability has been a vital part of Stora Enso´s customers´ requirements for a long time. Many of the Group´s customers are nowadays also increasingly interested in the social performance of their suppliers.

One of the Sustainability Committee´s four support teams, the Customer Support Team (CST), works to address customers´ concerns regarding sustainability, and ensures that their requests are met with well-managed and consistent responses. The team also co-ordinates the formulation of core messages and information support for Stora Enso´s global sales network and their customers.

Sales office sustainability coordinators are the first point of contact between Stora Enso and the customer concerning sustainability issues. On more complex questions, the staff of Stora Enso´s specific sustainability functions, such as Social Responsibility, Environment, Energy Services, Research and Wood Supply, provide support for customers and other stakeholders.