Customers

We provide our customers with solutions to replace non-renewable materials with renewable alternatives.Increasing global consumer demand for sustainability is encouraging companies and brand owners to provide renewable solutions to meet everyday needs.

 

Progress

Customer needs are a key element in developing our products, services, and processes – both through systematic feedback and exchanging expertise with us on various sustainability topics. When it comes to new products, such as lignin and biocomposites, we collaborate closely with customers to create applications that meet their needs throughout the value chain.

In 2018, To help reduce food loss and waste globally, Stora Enso joined Food Reform for Sustainability and Health (FReSH), an initiative by the World Business Council for Sustainable Development (WBCSD) and EAT, which is the science-based global platform for food system transformation

By the end of 2018, 25 (26 in 2017) of Stora Enso’s mills were registered and active in the Supplier Ethical Data Exchange (Sedex). Sedex gives us a platform to share information with customers on our compliance with the Ethical Trading Initiative’s base code and other key sustainability topics throughout the supply chain.

Stora Enso is also a member of the ethical supplier rating system Ecovadis. In 2018, we obtained a score of 82/100, a two-point improvement to our 2017 score, and were included in the top 1% performers, achieving the highest recognition level, Gold.

How we work

Stora Enso develops its expertise in renewable materials to meet customer needs through products with high sustainability performance. Our business is organised into five divisions, each with their own focus areas and products that cater to a broad range of customers.

We actively work with our customers to improve material efficiency and decrease the environmental impact of our products and related production processes.

Stora Enso’s products covered by specific safety regulations and demands include food contact materials, materials for toys, packaging for pharmaceuticals, and construction materials. Our in-house product safety and quality control systems cover product development, raw material sourcing, and the manufacturing and delivery of products. We demand that our suppliers comply with our product safety requirements.

Our units that produce sensitive packaging materials follow Good Manufacturing Practice, a set of widely recognised guidelines incorporated into EU regulations. All our Consumer Board mills and most of our Packaging Solutions mills are also certified according to recognised hygiene management standards. ISO 22000, FSSC 22000, and FDA product safety certificates issued to many of our units further ensure that we apply a systematic approach to food safety issues.

Many Stora Enso products are sold as FSC®1 or PEFC-certified, which signifies they have been produced using wood from responsibly managed sources, and that the entire journey of the raw material from the forest to the store shelf has been verified by a third party.

Stora Enso's customers also benefit from the information provided by the numerous ecolabels and certificates granted to our units and brands, such as the EU Ecolabel, the Nordic Ecolabel, and the Blue Angel (Blauer Engel).

Our policies

The Stora Enso Code of Conduct provides a set of values, expectations, and ambitions related to Stora Enso’s global approach to ethical business practices, environmental values, and human and labour rights. These values are applied wherever Stora Enso operates, and in all dealings with customers.

Opportunities and challenges

The global middle class is growing in many countries, with more people demanding lifestyles that can seriously burden the planet’s resources. At the same time, consumer awareness of limited natural resources, the environmental impacts of products, and social responsibility is growing, which places pressure on brand owners to pay more attention to product and supply chain responsibility. Combined with legislation and regulations, these megatrends also drive our customers to use renewable raw materials and to increase the recycling of products and materials.

In the long term, we believe societies will increasingly choose to replace fossil-based materials with renewable alternatives. Stora Enso’s various wood and fibre-based products, including bio-based chemicals and biocomposites, are well-positioned to respond to this new market demand.

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Human rights

Our commitment to respect human rights covers all our operations, including our employees, contractors, suppliers, and surrounding communities.