Customers

We provide our customers with solutions to replace non-renewable materials with renewable alternatives. An increasing consumer demand for sustainability is encouraging companies and brand owners to provide renewable solutions that meet everyday needs.

Progress

Customer needs play an important role when we develop products, services, and processes. We identify these needs by exchanging expertise with our customers on various sustainability topics.

In 2019, our we continued to advance the circular economy and innovate new renewable solutions. For more details, see our Sustainability report 2019.

By the end of 2019, 25 of Stora Enso’s mills were registered and active in the Supplier Ethical Data Exchange (Sedex). Sedex is a platform where we can share sustainability information with multiple customers in an agreed format and level of detail.

Stora Enso is also a member of the ethical supplier rating system Ecovadis. Since 2017, we have been included in the top 1% of industry supplier performers in sustainability.

How we work

Our expertise in renewable materials and products with high sustainability performance helps us meet the needs of our current and future customers. Our divisions have specific focus areas and
products that cater to a broad range of customers.

We actively work with our customers to improve material efficiency and decrease the environmental impact of our products and related production processes.

Stora Enso’s products covered by specific safety regulations and demands include food contact materials, materials for toys, packaging for pharmaceuticals, and construction materials. Our in-house product safety and quality control systems cover product development, raw material sourcing, and the manufacturing and delivery of products. We demand that our suppliers comply with our product safety requirements.

All our Consumer Board mills and most of our Packaging Solutions mills are also certified according to recognised hygiene management standards. ISO 22000, FSSC 22000, and FDA product safety certificates issued to many of our units further ensure that we apply a systematic approach to food safety issues.

Many Stora Enso products are sold as FSC®1 or PEFC-certified, which signifies they have been produced using wood from responsibly managed sources, and that the entire journey of the raw material from the forest to the store shelf has been verified by a third party.

More than 90% of our Paper division’s own brands are covered by one or more recognised ecolabels, such as the EU Ecolabel, the Nordic Ecolabel, and the Blue Angel (Blauer Engel).

Our policies

The Stora Enso Code of Conduct provides a set of values, expectations, and ambitions related to Stora Enso’s approach to ethical business practices, environmental values, and human and labour rights. These values are applied wherever Stora Enso operates, and in all dealings with customers.

Opportunities and challenges

The global middle class is growing in many countries, with more people demanding lifestyles that can seriously burden the planet. At the same time, consumer awareness of limited natural resources, the environmental impacts of products, and social responsibility is growing, which places pressure on brand owners to pay more attention to product and supply chain responsibility. Combined with legislation and regulations, these megatrends are also driving our customers to favour renewable and recyclable raw materials.

In the long term, we believe societies will increasingly choose to replace fossil-based and other non-renewable materials with renewable alternatives such as those offered by Stora Enso.

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Human rights

Our commitment to respect human rights covers all our operations, including our employees, contractors, suppliers, and surrounding communities.