Transport claims

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Stora Enso’s transport claims department must be informed in the event of pre-arrival and/or handling damages.

The following documents must be provided in order to support the claim:

  • Copy of the written notification
  • Copy of the original delivery document
  • Copy of the transport document (CIM, haulage note, B/L, AWB, CMR, POD)
  • Photos of damage prior to unloading
  • Photo of label identifying unit

The product needs to be kept aside for survey purposes until Stora Enso informs otherwise. The package is to be stored with its original wrappings and identification markings.

When reporting multiple transport damages, please use the Stora Enso transport damage report.