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Stora Enso Code and the Speak Up Hotline

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As a global company in the bioeconomy, complying with legal requirements is the starting point for us. We also have a responsibility to fight corruption, support free and fair competition, and in every aspect of our business act in a responsible and transparent way.

Stora Enso Code

Our code of conduct, the Stora Enso Code, is a single set of values for all our employees, a guideline that explains our approach to ethical business practices, human and labour rights, as well as environmental values. It guides our work and is applied wherever we operate. The Code is available in fourteen languages.

Speak up: Reporting violations and grievances

Unethical, illegal, or irresponsible behaviour can cause serious loss or harm to an organisation and its employees, customers, and other stakeholders. That is why it is everyone’s responsibility to help prevent such activities.

Our employees are encouraged to report any suspected case of misconduct or unethical behaviour to their supervisor or to our Human Resources or Ethics and Compliance functions. All stakeholders can also report using the Speak Up Hotline.

Speak Up Hotline

Stora Enso uses an independent external service to enable all our employees and external stakeholders to anonymously report grievances, concerns, or potential non-compliance by webform or phone. The Speak Up Hotline is available in 25 languages 24/7. To help investigate a concern, remember to include information about where and to whom the reported incident occurred.

What happens next

Reports received by the independent external service provider are handled promptly and discretely. Information is forwarded to Stora Enso for investigation and follow up.

All potential non-compliance cases are investigated. Any consequent findings are recorded and reviewed by the head of our Ethics and Compliance function. All cases are also reported to Stora Enso’s Ethics and Compliance Management Committee and to our Board of Directors. Proven cases of non-compliance can lead to disciplinary or legal action.

Retaliation of any kind against anyone who reports a concern is a violation of the  Stora Enso Code and will not be tolerated.

If you choose to provide your contact information when your report, you will be contacted by the investigation team and informed about the outcome of the investigation.

How Stora Enso investigates suspected non-compliance cases

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