Stora Enso Code and our grievance channels

As a global player in the bioeconomy, we have a responsibility to fight corruption in all its forms, support free and fair competition, and in every aspect act in a responsible and transparent way.

Stora Enso Code

The Stora Enso Code – Stora Enso’s code of conduct – is a single set of values for all our employees, a guideline that explains our approach to ethical business practices, human and labour rights, as well as environmental values. These values guide our work and are applied wherever we operate. The Code is available in fourteen languages.

Speak up: Reporting violations and grievances

Unethical, illegal, or irresponsible behaviour can cause serious loss or harm to an organisation and its employees, customers, and other stakeholders. That is why it’s everyone’s responsibility to help prevent these activities.

Our employees are encouraged to report any suspected case of misconduct or unethical behavior to their supervisor, our Human Resources or Ethics and Compliance functions, or in confidentiality to the Head of Internal Audit. Our Supplier Code of Conduct also obliges our suppliers to report any non-compliance with the Code to Stora Enso’s Head of Internal Audit.

All stakeholders can access and report through our external Do What’s Right Hotline.

Do What’s Right Hotline

Stora Enso uses an independent external service, the Do What’s Right Hotline, to enable all our employees and external stakeholders to anonymously report grievances, concerns, or potential non-compliance by webform or phone. This service is available 24/7. The hotline is administered by an independent external service provider.

What happens next

Once the independent external service provider receives a report, they will handle it promptly and discretely and forward the information to Stora Enso for investigation and follow up. Retaliation of any kind against anyone who reports a concern is a violation against our Stora Enso Code and will not be tolerated.

All potential non-compliance cases are investigated. Any consequent findings are recorded and reviewed by the heads of our Internal Audit and Ethics and Compliance functions and reported to our Board of Directors’ Financial and Audit Committee, and the Sustainability and Ethics Committee. Proven cases of non-compliance can lead to disciplinary or legal action.

If you choose to provide your contact information when your report, you will be contacted by the investigation team and informed about the outcome of the investigation.