MySupply – designed with the customer in mind

Published 30 August 2016
​​​​​​​​​​​​​​​​​​MySupply, an online ordering system for wood products, was launched in the UK in Spring 2016. Now MySupply UK is in active use with nearly 20 customers and the feedback is very positive.

“We are extremely impressed with the introduction of MySupply. It gives immediate information on stock at Hull and is very easy to use and understand. It has made our incoming operation much more streamlined and efficient. The ‘virtual truck’ is brilliant”, comments Duncan Rossall, Commercial Director at GE Robinson in Salford.

Undoubtedly one of the most innovative aspects of the system is the built-in load optimiser. When a user adds packs of timber to their shopping basket, they can immediately see how these packs best fit into a 3D truck. The tool always calculates the best fit for the packs across, not just one load but multiple loads. In addition, a text prompt is visible to users advising them when the load is full or if there is still room for some more packs.

Once the order has been completed, it can be reviewed and tracked in the order history section. Customers also automatically receive both an order confirmation and package list into their email within seconds of completing their order, so that they know exactly which packs will be delivered and the exact total value of their order. Previously all these documents were manually created and sent within 24 hours of an order being received into the sales office.

Making every day easier

“The aim of MySupply is to provide an easy-to-use modern tool, enabling customers to check Stora Enso’s live-stock situation and place orders online 24 hours per day, 7 days per week. This target has also been well achieved with customers commenting on how easy it is to navigate around the site and how refreshing it is to see new technology being implemented in the traditional timber trading industry”, says Greg Pickett, UK Sales Manager in Wood Products Division.

MySupply is accessible with mobile devices as well as with laptops or desktops. The ability to check stock and process orders ‘on-the-go’ is a real benefit.

“For the first time sales managers can conclude business whilst face-to-face with customers without having to refer to out-of-date stocknotes or phoning through to the sales office to check stocks”, Pickett continues.

External recognition

MySupply has been chosen as a finalist in the category of ‘Website of The Year’ at the upcoming Timber Trades Journal Awards. The annual TTJ Awards, taking place on the 30 September 2016 in London, showcase the timber sector as a major, modern and forward-looking industry and recognise its achievements in areas that are vital to business success.

All the finalists for the TTJ 2016 awards are listed here.

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