´This is also what we have experienced in Stora Enso Paper with our digital sales & customer service portal eFlowOnline. Customers appreciate having full visualization of their order-to-invoice process and other information related to their orders. The most actively used functionalities have been the Call Off, Order Entry, View and Reporting functions. Recently we have launched new functionalities to make the portal even more user friendly by offering further service options’ says Loes van Leeuwen, SVP Customer Service & Supply Chain, Stora Enso Division Paper.
The new functionalities of eFlowOnline include a product catalogue allowing customers to order production or ready-made products, the possibility to copy an existing order to create a new one or make availability checks just to name a few. To find out more have a look at our freshly released eFlowOnline video. If you would like to know more about eFlowOnline, please contact your local sales representative.
Explore the eFlowOnline portal here.
Loes van Leeuwen