Business ethics

For Stora Enso, complying with regulations is only the beginning. A culture of honesty, transparency, and ethical behaviour is key to our long-term success.


Stora Enso has developed an index that enables the monitoring and evaluation of employee perceptions of the work on topics covered by the Stora Enso Code, our Code of Conduct. The index is based on employee responses to related questions in our annual employee survey.  In 2018, this index improved to 85 (83 in 2017). Our goal is to maintain this positive trend. By the end of 2018, 20 930 Stora Enso employees had received training on our code of conduct. 

In 2018, a total of 68 reports received through Stora Enso’s various grievance channels were identified as potential non-compliance cases (61 in 2017). Based on the investigations finalised by end of the year 2018, proven misconduct leading to disciplinary actions, legal actions and/or process improvements was identified in 20 (14) of the completed investigations, while 18 (22) further complaints were found to be valid without involving misconduct. Based on our assessments, two of the proven misconduct cases can be considered relating to corruption and/or fraud. Both cases resulted in employee dismissal or disciplinary process, and in one the business relationship with an external party was terminated.

How we work

Stora Enso's Ethics and Compliance Strategy forms the basis for annual action plans. The strategy has five focus areas:

  • Top level commitment
  • Improved communication and training
  • Intensified efforts in countries of concern
  • Developing grievance channels
  • Ethics and compliance as a competitive edge.

Our employees receive Stora Enso Code training, either through an e-learning tool, or through face-to-face training provided for those who do not have direct computer access. We aim to ensure that our new employees receive such training within their first month of employment.

Stora Enso is represented in Transparency International’s (TI) Steering Committee for Business Principles for Countering Bribery, where we actively participate in the network’s efforts to combat corruption globally and nationally. We are also a member of TI’s Corporate Supporters’ Forum.

Our employees are encouraged to report any suspected cases of misconduct or unethical behaviour. Stora Enso uses an external service through which our employees globally, and external stakeholders in certain locations, can anonymously report potential non-compliance cases. Our joint operations Veracel and Montes del Plata each have their own local grievance channels.

Our policies

Opportunities and challenges

Stora Enso operates in locations including high-risk emerging markets which offer good business opportunities but may also entail exposure to serious risks relating to corruption or fraud, for instance. Joint venture agreements may also expose a company to risks related to competition law. Various governments and authorities have shaped effective legislation to combat corruption. These laws place high demands on companies’ controlling mechanisms, but they also help to build accountability and trust among employees, partners, and other stakeholders.

New regulations such as the EU Data Protection Regulation set requirements relating to the processing of personal data. Cybercrime meanwhile represents a major challenge for companies.


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Human rights

Our commitment to respect human rights covers all our operations, including our employees, contractors, suppliers, and surrounding communities.