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A value-driven culture promoting honesty, transparency and ethical behaviour is key to Stora Enso’s long-term success.
One of Stora Enso’s Key Performance Indicators (KPIs) for business ethics has been the Code index, which has been calculated based on annual employee survey responses to questions related to the Stora Enso Code. During 2021 Stora Enso started to further digitalize its employee engagement approach, and the next global engagement survey for all employees is planned for 2022.
In 2021, a total of 98 (84) investigations of potential non-compliance were completed, including open cases from previous years. Proven cases leading to disciplinary action, legal action and/or process improvements were identified in 26 (34) of these. Based on the Group’s categorisation, 9 (10) of the proven cases were related to corruption and/or fraud, resulting in employee dismissal or a disciplinary process. In addition 1 (2) of the cases resulted in the termination of business relationships.
Our employees receive Stora Enso Code training, either through an e-learning tool, or through face-to-face training provided for those who do not have direct computer access. We aim to ensure that our new employees receive such training within their first month of employment.
Our employees are encouraged to report any suspected cases of misconduct or unethical behaviour. Stora Enso uses an external service through which our employees and external stakeholders can anonymously report potential noncompliance cases. Our joint operations Veracel and Montes del Plata each have their own local grievance channels.
Stora Enso operates in locations including high-risk emerging markets that offer good business opportunities but may also entail exposure to serious risks relating to corruption or fraud, for instance. Various governments and authorities have shaped effective legislation to combat corruption. These laws place high demands on companies’ controlling mechanisms, but they also help to build accountability and trust among stakeholders.
Digitalisation brings great opportunities for organisations but it also presents challenges regarding cybersecurity and the treatment of stakeholders’ personal data.