Stakeholder relations

Open dialogue with our key stakeholders is crucial if we are to successfully identify stakeholder concerns, global trends, and market expectations.

Our key stakeholders

We consider anyone interested in our company a stakeholder. Our key stakeholder groups include:

  • Consumers
  • Customers
  • Employees
  • Forest-owners
  • Governments
  • Investors
  • Local communities
  • Media
  • NGOs
  • Partners and suppliers
  • Trade unions 


Stakeholder engagement and materiality

Open dialogue with our key stakeholders is crucial if we are to successfully identify stakeholder concerns, global trends and market expectations. Our stakeholder engagement work is based on both structured and ad hoc interaction, as well as regular surveys on topics such as customer and employee satisfaction and investor expectations. We also obtain important information through formal grievance channels. Engaging with stakeholders on social media is important for us in understanding our stakeholders’ opinions and concerns locally around our units, as well as on divisional and Group level. We actively monitor social media discussions and respond, where appropriate, to stakeholder queries through social media channels.

We periodically assess how well our agenda is aligned with the expectations and perceptions of our key stakeholders. The Group’s latest focused materiality review was carried out in 2017. The review involved an external expert organisation consulting 124 group-level stakeholders around the world through online and telephone surveys to assess if our Sustainability Agenda and external communications were focused on the right topics. The consulted stakeholders included campaigners (e.g. NGOs), customers and corporate peers, experts, investors, partners and suppliers, and the media.

In the consultation, stakeholders were asked to rank the aspects of Stora Enso’s Sustainability Agenda they consider to be most important, and to indicate if anything significant was missing. In the consolidated results, the most important sustainability topics for the Group’s stakeholders were:

  • sustainable forestry
  • human rights
  • global warming
  • business ethics
  • sustainable materials and products, and
  • responsible sourcing.

Other elements in our existing Sustainability Agenda were also considered important. The results were largely in line with Stora Enso’s previous focused materiality review carried out in 2014, despite not being fully comparable due to different terminology.

Stora Enso actively cooperates with prioritised international and non-governmental organisations (NGOs) and industry associations. We are involved in developing industry practices related to combatting global warming and food loss and waste, circular and bioeconomy, sustainable forestry, human rights, and business ethics, as well as the development of sustainability reporting and assurance. Examples of our collaboration during 2019 can be found below and in the relevant sections of our sustainability report.

Stora Enso joined the World Business Council for Sustainable Development's (WBCSD) Redefining Value Board (RV) in 2016. In 2019, we actively collaborated with a range of international organisations such as A4S Accounting for Sustainability, Science Based Targets initiative, The Prince of Wales’s Corporate Leaders Group (CLG), Transparency International, We Mean Business Coalition, and WWF. Stora Enso is a member of the Climate Leadership Coalition.