Stakeholder relations

Open dialogue with our key stakeholders is crucial if we are to successfully identify stakeholder concerns, global trends, and market expectations.

Our key stakeholders

We consider anyone interested in our company a stakeholder. Our key stakeholder groups include:

  • Consumers
  • Customers
  • Employees
  • Forest-owners
  • Governments
  • Investors
  • Local communities
  • Media
  • NGOs
  • Partners and suppliers
  • Trade unions 


Stakeholder engagement and materiality

Open dialogue with our key stakeholders is crucial if we are to successfully identify stakeholder concerns, global trends and market expectations. Our stakeholder engagement work is based on both structured and ad hoc interaction, as well as regular surveys on topics such as customer and employee satisfaction and investor expectations. We also obtain important information through formal grievance channels. Engaging with stakeholders on social media is important for us in understanding our stakeholders’ opinions and concerns locally around our units, as well as on divisional and Group level. We actively monitor social media discussions and respond, where appropriate, to stakeholder queries through social media channels.

We periodically assess how well our agenda is aligned with the expectations and perceptions of our key stakeholders. The Group’s latest focused materiality review was carried out in 2017. The review involved an external expert organisation consulting 124 group-level stakeholders around the world through online and telephone surveys to assess if our Sustainability Agenda and external communications were focused on the right topics. The consulted stakeholders included campaigners (e.g. NGOs), customers and corporate peers, experts, investors, partners and suppliers, and the media.

In the consultation, stakeholders were asked to rank the aspects of Stora Enso’s Sustainability Agenda they consider to be most important, and to indicate if anything significant was missing. In the consolidated results, the most important sustainability topics for the Group’s stakeholders were:
• sustainable forestry
• human rights
• global warming
• business ethics
• sustainable materials and products, and
• responsible sourcing.

Other elements in our existing Sustainability Agenda were also considered important. The results were largely in line with Stora Enso’s previous focused materiality review carried out in 2014, despite not being fully comparable due to different terminology.

Stora Enso actively cooperates with prioritised international and non-governmental organisations (NGOs) and industry associations. We are involved in developing industry practices related to combatting global warming and food loss and waste, circular and bioeconomy, sustainable forestry, human rights, and business ethics, as well as the development of sustainability reporting and assurance. Examples of our collaboration during 2018 can be found below and in the relevant sections of our sustainability report.

Stora Enso joined the World Business Council for Sustainable Development's (WBCSD) Redefining Value Board (RV) in 2016. In 2018, we actively collaborated with a range of international organisations such as A4S Accounting for Sustainability, BSR, International Labour Organisation (ILO), Science Based Targets initiative, The Prince of Wales’s Corporate Leaders Group (CLG), Transparency International, We Mean Business Coalition, and WWF.

Speak Up: Our channels for reporting violations

Our employees are encouraged to report any suspected case of misconduct or unethical behaviour to their supervisor, our Human Resources or Legal functions, or in confidentiality to the Head of Internal Audit. Our Supplier Code of Conduct also obliges our suppliers to report any non-compliance with the Code to Stora Enso’s Head of Internal Audit.
Stora Enso uses an additional external service to enable our employees globally, and in certain locations also external stakeholders, to anonymously report potential non-compliance cases by phone, mail or online. This service covers all units and is available 24/7.

All potential non-compliance cases are investigated. Any consequent findings are recorded and reviewed by the heads of our Internal Audit and Ethics and Compliance functions, and reported both to our Ethics and Compliance Board, and our Board of Directors’ Financial and Audit Committee. Proven cases of non-compliance can lead to disciplinary or legal action.

How to anonymously report a suspected violation

Anonymous reports can be made to the Head of Internal Audit of Stora Enso by mail at:

Head of Internal Audit
Stora Enso Oyj
P.O. Box 309, 00160 Helsinki, Finland

Stakeholders located in China, India, Russia, Laos, and Brazil (data privacy laws mean the service is currently not available in other countries) may also report their concerns through Stora Enso’s external service provider, The Network, 24 hours a day, 7 days a week:


Country AT&T Access Code if needed Phone number
Brazil 0800-047-4591
China 400-881-1494
India 000-117 866-489-5823
Laos 4634 866-489-5823
Laos 5631 770-776-5631 (Collect call)
Russia 880-033-35652


To use the AT&T service in Laos and India, please:

1. Dial first your country-specific AT&T access code.
2. When connected, enter the phone number.